Refund Policy

Payments are processed by Stripe, which acts as the merchant of record for every purchase and collects any sales tax or VAT that applies. The charge appears on your statement as LINK.COM* SILENTSCHOLAR. Because Stripe is the seller of record, it may also issue a refund on its own, at its discretion, within 60 days of a purchase (for example to settle a dispute), whatever the windows below say.

• Monthly plans: ask within 7 days of your first payment and we refund it in full, as long as you have used no more than 10% of that month’s words.
• Annual plans: ask within 14 days of your first payment and we refund it in full, as long as you have used no more than 10% of one month’s words.

That limit works out to — Starter: 1,000 words · Pro: 2,000 words · Max: 4,000 words.

Extra words are a one-time purchase and never expire. Ask within 7 days and we refund a pack in full if none of its words have been used. Once any of them are used, the pack is not refundable.

• You can cancel any time from Billing in your dashboard. You keep your plan, and your words, until the end of the period you already paid for.
• We don’t refund renewals, partial months, the unused part of an annual plan, or unused words.
• If we charged you by mistake, or charged twice, tell us and we will fix it whenever it happened.

A rewrite that fails on our side never uses any of your words, so there is nothing to refund. Rewriting the same text again is a new rewrite and does use words.

Email zapplayz1@gmail.com from the address on your account and tell us which payment you mean. You can also ask Stripe’s Link support, using the receipt they emailed you. Refunds go back to the original payment method and usually appear within 5–10 business days.

Please write to us before opening a dispute with your bank. We can almost always sort it out faster.